Privacy Policy

Last Updated: 10/01/25

At Encompass Audio Visual LTD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.encompassav.co.uk or engage with our services.

1. Information We Collect

1.1 Information You Provide Directly
We may collect personal data that you provide, including:

• Name, email address, phone number, and any details shared via forms, email, or phone.
• Business information when requesting a quote or engaging our services.
• Payment details (processed securely by third-party payment providers).

1.2 Information Collected Automatically
When you visit our website, we may collect:

• Usage Data: IP address, browser type, device type, pages visited, and time spent on the website.
• Cookies & Tracking Technologies: Used to enhance your browsing experience (see Section 6 - Cookies Policy).

1.3 Information from Third Parties
We may receive personal data from:

• Analytics providers (e.g., Google Analytics) for website performance tracking.
• Social media platforms if you interact with our content.

2. How We Use Your Information
We process your personal data for the following purposes:

• To provide, operate, and improve our services.
• To respond to inquiries, bookings, or service requests.
• To send important updates, service information, or marketing (with your consent).
• To ensure website security and prevent fraudulent activity.
• To comply with legal and regulatory obligations.

3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:

• Service Providers & Contractors for website hosting, payment processing, and AV service fulfilment.
• Legal & Compliance Authorities if required by law.
• Business Transfers in the event of a merger or sale of Encompass Audio Visual LTD.

4. Data Retention
We retain personal data only as long as necessary for legal, business, or service-related purposes. After this period, data is securely deleted or anonymized.

5. Your Rights (GDPR Compliance)
If you are based in the UK, EU, or other applicable jurisdictions, you have the following rights under GDPR:

• Right to Access – Request a copy of your personal data.
• Right to Rectification – Request corrections to inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
• Right to Restrict Processing – Limit how we use your data.
• Right to Data Portability – Request transfer of your data in a structured format.
• Right to Object – Withdraw consent for marketing communications.

To exercise these rights, contact us at info@encompassav.co.uk.

6. Cookies Policy

6.1 What Are Cookies?
Cookies are small data files stored on your device to enhance website performance and analytics.

6.2 Types of Cookies We Use

• Essential Cookies – Necessary for website functionality.
• Performance & Analytics Cookies – Help improve website experience (e.g., Google Analytics).
• Marketing Cookies – Used for advertising (only with your consent).

6.3 How to Manage Cookies
You can disable cookies via browser settings or through our cookie consent banner.

7. Data Security
We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. While we strive for security, no system is 100% secure. We recommend:

• Using strong passwords.
• Keeping your personal information secure.

8. Third-Party Links
Our website may contain links to external sites (e.g., suppliers, partners). We are not responsible for their privacy policies. Please review their terms before providing personal data.

9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

10. Contact Us
For questions or concerns regarding this Privacy Policy, contact us at:

Email: info@encompassav.co.uk
Address: 14 Museum Place, City Centre, Cardiff, CF10 3BH